Refund policy

SoCal Skates places the absolute highest priority on speedy customer service and getting you the perfect gear. If you have not received the correct item or the item is defective, return the item in its original condition including all original tags clean, unworn within 30 days. Choose your purchase carefully as we do not refund if you have a change of mind. There are no refunds on Express Post charges sorry.

SALE items can be returned for an exchange or store credit (no change-of-mind refunds), unworn and in original condition within 30 days. This does not affect your rights under Australian Consumer Law if an item is faulty. If we have sent the incorrect item our shipping team will organise a return label for you and if you are exchanging a size it is up to you to get the item back to us so please ensure you use tracking. Please send to:

SoCal Skates
Attention: Returns
435A Bridge Rd, Richmond, Victoria 3121

If you have any questions or concerns regarding your order or our return policy, email hello@socalskates.com.au or call 03 9421 2293 and speak to a customer service rep.

Easy Steps To Return Something

Contact us via phone or email to get authorisation, then print out the Returns Form and follow the instructions.

Exchanges

We will exchange an item if it was shipped in error or for a different size. If the size you need is not available you will receive a credit note or option to choose another item. Sale items can be exchanged or returned for store credit. If the item was shipped in error, we will cover all shipping costs; if you have made an error you will be responsible for getting the item back to us and covering the cost of shipping the new item.

Under no circumstance can SoCal Skates ship a new item or refund without receiving the incorrect item back in the store first.

Warranty Claims

If an item appears to be faulty please return it as per this policy. All warranty claims will be assessed by the manufacturer and/or manufacturer's representative and will be repaired, replaced or credited at their discretion. SoCal Skates will always try to have as quick a turnaround as possible, however please allow at least 7 to 10 days for a warranty claim to be processed. Nothing in this policy limits your rights under the Australian Consumer Law. If an item has a major failure, you can choose a refund or a replacement.

Pre-Order Policy

Pre-orders are a way for you to guarantee that you reserve a product in advance of it arriving in store. By pre-ordering a product we reserve that product for you and do not sell it to anyone else. Arrival dates are estimated and can change due to circumstances out of our control. We will keep you updated every step of the way.