Returns & Warranty

SoCal Skates places the absolute highest priority on speedy customer service and getting you the perfect gear.  If you have not received the correct item or the item is defective, return the item in its original condition including all original tags clean, unworn within 30 days.  Choose your purchase carefully as we do not refund if you have a change of mind.  There are no refunds on Express Post charges sorry.  

There are no returns on SALE items under any circumstance so please choose carefully.  If we have sent the incorrect item our shipping Team will organize a return label for you and if you are exchanging a size it is up to you to get the item back to us so please ensure you use tracking.  Please send to below  

If you have any questions or concerns regarding your order or our return policy, send us an email at hello@socalskates.com.au or call  03 9421 2293 and speak to a customer service rep and we will answer any question.

Easy Steps To Return Something  

Returning things are really easy.  Just contact us either via phone or email to get autorization then print out the Returns Form above and follow the instructions.

Exchanges

We will exchange an item if it was shipped in error or for a different size.  Keep in mind that if the size you need is not available you will receive a credit note or option to choose another item.  Sale items cannot be exchanged so please choose carefully. If the item was shipped in error, we will cover all shipping costs of course, however, if you have made an error you will be responsible for getting the item back to us and covering the cost of shipping the new item.  

Also keep in mind that under no circumstance can Twelve Board Store ship a new item or refund without receiving the incorrect item back in the store first.

Warranty Claims

In the event a item appears to be faulty please return item as per below policy.  All warranty claims will be assessed by the manufacturer and/or manufacturers representative and will be repaired, replaced or credited at their discretion. Twelve Board Store will always try to have as quick a turn around as possible however please allow at least 7 to 10 days for a warranty claim to be processed. 

Pre-Order Policy

Pre-Orders are a way for you to guarantee that you reserve a product in advance of it arriving instore.  This is important for hard to get items or fast moving items.  By pre-ordering a product we reserve that product for you and do not sell it to anyone else.  Keep in mind arrival dates are estimated and can change due to circumstances out of our control.  Don't worry we will keep you updated every step of the way.