SoCal Skates places the absolute highest priority on speedy customer service and getting you the perfect gear. If you have not received the correct item or the item is defective, return the item in its original condition including all original tags clean, unworn within 30 days.
Choose your purchase carefully as we do not refund if you have a change of mind. There are no refunds on Express Post charges sorry.
If you have any questions or concerns regarding your order or our return policy, send us an email at firstname.lastname@example.org or call 03 9421 2293 and speak to a customer service rep and we will answer any question.
Easy Steps To Return Something
Returning things are really easy. Just contact us either via phone or email and get a return authorization then print out this Returns Form above and follow the instructions.
Our Returns Policy
Twelve places the utmost priority on getting you the perfect gear. Before returning anything please contact us via phone or email to get a return authorization. If you have received the wrong item, need to exchange a size or have a warranty claim that needs to be assessed please return items within 30 days of purchase date with a copy of your proof of purchase and this returns form. All returned items must come back with original tags and original packaging completely intact. Any item received that does not meet these requirements will be denied sorry. There are no returns on SALE items under any circumstance so please choose carefully. If we have sent the incorrect item our shipping Team will organize an AusPost return label for you and if you are exchanging a size it is up to you to get the item back to us so please ensure you use tracking. Please send to below
Twelve Board StoreAttention: Returns435A Bridge Rd, Richmond, Victoria, 3121
We will exchange an item if it was shipped in error or for a different size. Keep in mind that if the size you need is not available you will receive a credit note or option to choose another item. Sale items cannot be exchanged so please choose carefully. If the item was shipped in error, we will cover all shipping costs of course, however, if you have made an error you will be responsible for getting the item back to us and covering the cost of shipping the new item.
Also keep in mind that under no circumstance can Twelve Board Store ship a new item or refund without receiving the incorrect item back in the store first.
In the event a item appears to be faulty please return item as per below policy. All warranty claims will be assessed by the manufacturer and/or manufacturers representative and will be repaired, replaced or credited at their discretion. Twelve Board Store will always try to have as quick a turn around as possible however please allow at least 7 to 10 days for a warranty claim to be processed.
Pre-Orders are a way for you to guarantee that you reserve a product in advance of it arriving instore. This is important for hard to get items or fast moving items. By pre-ordering a product we reserve that product for you and do not sell it to anyone else. Cancellation's of any pre-order over $650 will incur a $50 cancellation fee.